Q: What is CBD (cannabidiol)?
A: CBD, short for cannabidiol, is a chemical compound from the cannabis plant. It is a naturally occurring
substance that is used in products like oils and edibles to impart a feeling of
relaxation and calm. Unlike its cousin tetrahydrocannabinol (THC), it is not psychoactive. 1
Q: Will CBD get me high?
A: No. The cannabis plant is made up of two main players: CBD and THC. CBD is the nonpsychoactive
portion of the plant, which means that you won’t have any effects like euphoria.1
Q: Where does hemp oil come in?
A: The terms cannabis, marijuana, and hemp are usually all tossed around in relation to CBD. The plant
Cannabis sativa has two primary species, hemp and marijuana. Both contain CBD, but there is a much
higher percentage in hemp, which also has very low (less than 0.3%) levels of THC compared to marijuana.
When people talk about hemp oil, they are referring to oil extracted from the seeds of the hemp plant.
There are no cannabinoids—CBD or THC—in hemp oil. This ingredient is packed with healthy fats and often
appears in beauty products for its moisturizing benefits.1
Q: Is CBD legal in South Africa?
A: The Minister of Health in South Africa on the 23rd May 2019, signed new legislation permitting the
sale and distribution of low dose CBD products to the South African public. This gazette makes it
officially legal for anyone, be they a registered pharmacist or a marijuana advocate, to sell any product
or concoction containing CBD without needing a prescription from the buyer. This new exemption is a
significant change to the original restrictions of dagga-derived medicine in South Africa, which only
allowed a select number of registered people or companies legal access to sell and make such products.
The exemption comes with two conditions however; firstly there is a maximum daily dose of 20 milligrams
of CBD allowed, and CBD products cannot be advertised as a cure or treatment for any specific condition,
but only as a way to relieve minor symptoms or for general health maintenance. 3, 4
Q: Is CBD safe to use?
A: Yes, to date there is no evidence of any public health related problems associated with the use of pure CBD.2
Q: Why a CBD cream?
A: The therapeutic use of cannabis and cannabinoids is becoming increasingly common in the treatment of
dermatologic conditions and inflammatory skin conditions such as acne, pruritus, psoriasis, allergic contact
and atopic dermatitis. CBD may stimulate our skin’s cannabinoid receptors to regulate inflammation, pain, lipid
production and cell proliferation. CBD has anti-inflammatory and antioxidant properties, which makes it suitable
for everyday use and in dry skin conditions.5, 6
4) Government Gazette, Republic of South Africa, 23 May 2019, Doc number: 42477
5) Cannabinoids in dermatology: a scoping review. Authors: Lauren R M Eagelston, Nazanin Kuseh Kalani Yazd, Ravi R Patel, Hania K Flaten, Cory A Dunnick, Robert P Dellavalle. Dermatology Online Journal: Volume 24 Number 6| June 2018| 24(6): 1
6) United States Patent Application Publication: Pharmacological Treatment of Psoriasis. Pub.No.: US 2008/0255224 A1
Q: What are my delivery options and how much do they costs?
There are two delivery options:
Delivery to DSV Locker
- R165 – local and main centre
- R190 – Regional
- R500 – Outlying
Q: What is a DSV Locker?
We are in partnership with DSV to bring the Locker pick-up point option.
The DSV Locker is a state-of-the-art, smart digital locker providing secure, convenient delivery option.
DSV lockers have more than 230 points around the country. Each locker is connected to a secure network
which controls and manages each locker’s behaviour and the parcels being delivered or collected – 24/7.
The lockers are fully ‘aware’, at all times, of parcels due for delivery, and how and when to notify the
intended recipient when the parcel is available for collection. Any unauthorised parcels or collections
will not be processed. Each locker consists of a physical structure (the exterior frame), a predefined
number of doors, smart locks, closed circuit television (CCTV) and a built-in computer responsible for
the management of the doors as well as bi-directional communication between a client’s system,
the intended user, parcel tracking services and the DSV transport management system. Users are notified
a parcel is ready for collection as soon as it has been delivered into a locker. Each notification includes a
unique and secure pin code, QR code and interactive directions on how to get to the locker. The user enters
the secure pin code or scans the QR code, and the locker opens the correct door for the parcel to be collected.
Users receive a collection reminder every 12 hours, and if not collected within 48 hours, the parcel is returned
to the sender.
Learn More – https://www.youtube.com/watch?v=MhlyssBcOOI#action=share
Read More – https://www.locker.za.dsv.com/
Q: When will my order be delivered?
- 1-3 days in Local and Main Centres
- Up to 6 days for outlying areas
Delivery to DSV Locker:
- Orders before 3:30 will come in 24 hrs
- Please collect your shipment within 48 hours of being notified that shipment is at the locker to avoid returns.
Q: What if I don’t collect my order within 48 hours from the locker?
You may get in touch with DSV call centre for a day or two extensions; however this is subjected to rejection.
If the shipment returns back to the 3 Sixty warehouse you will be liable for the return costs and will have to
pay an additional R60 to get products delivered back to the locker.
Q: Can I change my delivery address after I have ordered?
It is not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout.
Q: What happens if a product is missing from my shipment/delivery?
You will need to submit a request by completing the form bellow, please provide us with your order number.
Confirm which item is missing in your shipment received. We will get in contact with you and assist you ASAP.
Q: Does 3Sixty Biomedicine ship internationally?
At the moment our sales are limited to SA region only, however, we do plan to expand the delivery scope.
Q: Do I get delivery notification?
Yes you get notifications on both delivery options:
- Door delivery: you will get a notification with an estimated delivery date and one for when the shipment is ready to be delivered
- DSV Locker Delivery: you will be notified when your delivery is about to be shipped, and once the shipment is at the locker.
Q: Which cities fall under the main centres?
The 17 main centres include:
- Cape Town
- East London
- Port Elizabeth
Q: What Regional Towns will 3Sixty be able to deliver?